NOTICE TO CUSTOMERS 客户通知


客户通知 #1

招證香港財經交易平台(電腦版)上線通知

親愛的客戶:

感謝閣下一直對招商證券(香港)的支持。

本公司由2019年9月18日起,正式推出招證香港財經(電腦版)一站式平台,讓閣下隨時隨地進行港股、A股、B股交易、美股交易。

招證香港財經交易平台將持續進行升級改善並投入開發更多便利功能回饋客戶,讓客戶體驗最穩定快速的金融平台服務。

如有任何相關查詢,閣下可致電您的客戶經理或本司客戶服務部電話(852) 3189 6368。


Announcement of the Launching of CMSHK Financial Platform (PC Version)

Dear Valued Customers:

Thank you for your support to China Merchants Securities (HK) Co., Ltd.

We are delighted to officially announce the launch of the new trading platform - CMSHK Financial Platform (PC version), which supports Hong Kong, A shares, B shares and U.S. market. The platform will be launched on 18 Sep, 2019.

In case of any issues, please contact your account manager or our Customer Services Department at (852) 3189 6368.



客户通知 #2

招證香港財經交易平台上線通知

親愛的客戶:

感謝閣下一直對招商證券(香港)的支持。

本公司由2019年3月18日起,正式推出招證香港財經(手機APP及網頁版)一站式平台,讓閣下隨時隨地進行港股、A股、B股交易,美股交易功能也將於2019年 5月03日在該平台上線。

招證香港財經交易平台將持續進行升級改善並投入開發更多便利功能回饋客戶,讓客戶體驗最穩定快速的金融平台服務。

如有任何相關查詢,閣下可致電您的客戶經理或本司客戶服務部電話(852) 3189 6368。


Announcement of the Launching of CMSHK Financial Platform

Dear customers:

Thank you for your support to China Merchants Securities (HK) Co., Ltd.

We are delighted to officially announce the launch of the new trading platform - CMSHK Financial Platform (Mobile App & Web page), which supports Hong Kong, A shares, B shares markets starting from March 18, 2019 and the U.S. stock trading platform will also be launched on May 03, 2019.

In case of any issues, please contact your account manager or our Customer Services Department at (852) 3189 6368.



客户通知 #3

中華通北向交易投資者識別碼模式

香港交易所就滬深港三地交易所股票市場互聯互通計劃(滬深港通)的北向交易推出投資者識別碼模式(北向交易投資者識別碼模式)。該識別碼模式將於2018年9月26日(星期三)推出。

為了使我們能夠在北向投資者身份識別制度實施後為閣下提供中華通北向證券交易服務,閣下必須簽署及交回一份有效的有關中華通北向訂單的個人資料收集聲明(“收集聲明”)。有關中華通北向訂單的個人資料“收集聲明”可直接從我們的網址下載。

如有任何有關本通知的查詢,請與客戶經理或致電 (852)3189 6368 與客戶服務部聯繫。


China Stock Connect Northbound Investor ID Model

HKEX announced the launch of the investor identification model for Northbound trading (Northbound Investor ID Model) through its Mutual Market Access programme with the exchanges in Shanghai and Shenzhen (Stock Connect). The model will be launched on 26 September 2018 (Wednesday).

In order to enable us to provide you with Northbound Securities Trading Services under the China Stock Connect after the implementation of Northbound Investor ID Model, you are required to provide us with a valid Personal Information Collection Statement (“PIC Statement”) concerning China Stock Connect Northbound orders. You may directly download the “PIC Statement” from our website for completion.

Please contact Account Manager or our Customer Service Hotline at (852) 3189 6368 for any enquiries related to this arrangement.



客户通知 #4

雙重驗證措施實行

為提升網上保安以加強對客戶的保障,客戶必須使用雙重認證方可在網上或手機進行投資交易。招商證券(香港)有限公司(簡稱 「本公司」)將於2018年4月底起推行雙重認證措施,並分批向客戶發出措施生效具體安排,請客戶留意本公司發出的電郵指示。請注意:客戶必須通過流動保安編碼或短信獲取一次性密碼,以進行網上交易服務。具體流動保安編碼設置及操作,請點入以下網頁http://www.cmschina.com.hk/AboutUs/Customer-Information


For better online trading security and client protection, Two-Factor Authentication (“2FA”) will be required to access our online trading services. Starting from the end of April 2018, China Merchants Securities (HK) Co., Limited (“CMSHK”) will launch our two-factor authentication requirement in phases. Please monitor your email inbox as a separate notification will be sent to our selective clients for the arrangement. Please note that without the password token or SMS one-time password, you will not be able to access our online trading services. For the setup of the mobile security app/key, please visit our website http://www.cmschina.com.hk/en/AboutUs/Customer-Information for the user guideline.



客户通知 #5

南韓股票最新交易服務安排

請注意:由即日起,本行只提供有限度的南韓股票交易服務直至另行通知。如有查詢,請與客戶服務經理聯絡。

不便之處,敬請原諒。


Latest Korean stock trading arrangement

Please be informed that with immediate effect we will only provide limited trading service for Korean stock until further notice. For further enquiries, please contact your account executive.

Sorry for any inconvenience that we may have caused you.



客户通知 #6

推出"登入提示"短信服務通知

為了加强互聯網交易的保安水平,並更有效保障客戶(“閣下”)的資產,我們很高興地宣布推出手機短訊"登入提示"服務。

由2017年6月12日起,於每天首次成功通過互聯網/手機平台登入你的交易賬戶時,將會收到由本行發出的短訊提示。

假若你沒有操作相關賬戶時卻收到該手機短訊"登入提示",請不要猶豫,馬上與我司聯繫跟進。

如有任何有關本通知的查詢,請與閣下的客戶經理或致電 (852)3189 6368 與客戶服務部聯繫。


Announcement of the Launching of “Login Alert via SMS” Services

To enhance the security level of internet trading and protect the valuable assets for our customers (“you”), we are pleased to announce the launch of “Login Alert via SMS message” service.

Effective 12 June 2017, you will receive a SMS message notifying you for the first time of the day when a successful login to your trading account from the internet/mobile device is detected.

In case you have received such SMS message notifying you of the successful login which is not operated by yourself, please do not hesitate and contact us immediately.

Please contact your account manager or our Customer Service Department at (852) 3189 6368 if you have any enquiries related to this arrangement.



客户通知 #7

重要信息:账户冻结安排
标题:客户资料定期尽职调查通知
标题:非活跃账户通知


客户通知 #8

關於更改中國工商銀行(亞洲)專用子賬戶的賬戶名稱

為了加強客戶的資金保障,現有客户於中國工商銀行(亞洲)的專用子賬戶的賬戶名稱自2018年7月16日起將更改如下:

現有專用子賬戶名稱:客戶英文名稱

新專用子賬戶名稱: China Merchants Securities — 客戶英文名稱

中國工商銀行(亞洲)專用子賬戶的賬戶號碼及服務條款將維持不變。如客户在生效日期後仍使用現有專用子賬戶名稱,則將不可成功轉賬存款。如有任何有關本通知的查詢,請與客戶經理或致電 (852)3189 6368 與客戶服務部聯繫。


Change of account name of the designated sub-account in ICBC (Asia)

To enhance client money protections, effective from 16 July 2018, the account name of client's designated sub-account in ICBC (Asia) will be changed as below.

Existing Designated Sub-account Name: Customer's English Name

New Designated Sub-account Name: China Merchants Securities - Customer's English Name

The account number of the designated sub-account in ICBC (Asia) and terms of services will remain unchanged. Fund deposit will not be transferred successfully if client is still using the existing designated sub-account name after the effective date. Please contact Account Manager or our Customer Service Hotline at (852) 3189 6368 for any enquiries related to this arrangement.



China Merchants Securities International Co., Limited
招商证券国际有限公司